SUPPORT
Support
Effective: August 12, 2026
Need help? Check the common questions below, or email us with your device model, operating system version, and what happened. Please do not include a child’s exact birth date or medical information.
Common questions
Can I download BrainBridge now?
The official BrainBridge release will be available on the App Store and Google Play. Official links will appear here after store review.
Do I need to stay online?
No. The first release keeps game content and progress on this device and works offline.
Can I turn off the timer?
Yes. Older adult mode uses low time pressure and the timer can be disabled. Children receive a gentle break reminder after a 15-minute session.
Does the game show brain age or disease risk?
No. BrainBridge shows weekly puzzle areas and completion progress only. It does not provide IQ, brain age, cognitive diagnosis, or disease risk.
How do I delete game data?
In the app, open Settings and choose “Delete family data from this device,” then pass the adult gate and confirm deletion.
Contact support
Device data
To clear family profiles and game progress, see our data deletion instructions.